Delivery & Returns
We send your order using the fastest, most secure, and most dependable transport method viable. At present it is not possible to choose a courier.
Small to Medium Items
Small and medium sized items are typically sent via common and reliable couriers like Royal Mail, My Hermes etc. and delivery is typically to your front door. Upon dispatch, we e-mail you with the predicted date of delivery and if available a tracking number. Delivery with small and medium items cannot be adjusted. A predicted date of delivery will however be provided to ensure a smooth transaction. Please allow up to 10 days from purchasing to allow sufficient time for your item to be processed, dispatched from our warehouses and to be delivered. Please note we are not responsible for delivery times as independent couriers are used and delivery times may vary or increase during peak times such as around Christmas and New Years. Please note bad weather can also affect delivery times around the year. If you require any assistance please contact us via Live Chat or via the Contact Us page. For reliable delivery times please visit the site of your courier for example: Royal Mail.com
Medium to Large Items
Medium to large items, such as furniture and large glass items are sent via specialist couriers and delivery is typically to your front door. We will notify you when your item/s have been processed and dispatched from our warehouse however please note it may not always be possible to provide tracking for items sent via special couriers. Having said that it is common for a fixed date of delivery to be agreed and confirmed, this typically will be agreed with you during the processing stage of your order once payment has been made. Typically, we will write to you via email and call you via the telephone number provided. If you are unavailable a voicemail will be left advising you call us back.
We do advise for medium to large items such as furniture and other bulky items that you ensure you are able to accept delivery on the fixed date provided, when committing to a date. Medium to Large items cannot be left at your local depot for collection so a re-delivery appointment will have to be made. This could further delay receipt of your item and in certain circumstances may be returned to our warehouse. In this instance if the product is sold out your order will be cancelled.
Please also ensure your home is safe, prepared and accessible to accept delivery of medium to large items.
Cost of Delivery
Typically, delivery of items within the United Kingdom is FREE. Any object marked free delivery on the product page under product description will ship at no cost!
All fees are marked on the product page for clarity.
Please note due to the fact that we use multiple special couriers, certain items will be excluded from delivery from certain areas this will be advised on the product page. In other instances, a surcharge is required to deliver to other areas outside mainland England such as the Channel Islands or the Isle of Man. Again, this information would be on the product page. This fee would be calculated and provided to you for payment before process your order. As each courier has their own prices and fees it is not possible to calculate these fees on checkout and can only be provided after payment has been received. We apologise for any inconvenience however the nature of the large and bulky items means bespoke delivery fees need to be calculated based on your address.
We offer a 14-day return period, within the date of delivery* provided the item is in its original condition and packaging the packaging remains sealed. The item must be resalable.
Please note you are responsible for the full cost of returning the item to us in its original condition for resale. If you however wish for us to arrange the collection of the item please contact us and we will provide a quote for shipping, we will take care of the administration for the return of the item.
Please note some items cannot be returned, including:
- Items personalised or customised to your request and specifications
- Any gift certificates or vouchers
- Items that would breach health, safety and hygiene
- Used and opened items
(*) The day on which you receive, or a third party other than the courier receives the item, this means physical possession of the item/goods.
If your item arrives damaged or is defective, simply contact us to report the issue. A member of our team will liaise with you to resolve the issue. This can include but is not limited to sending out missing or new parts, replacing the item and or providing a partial refund. Each case is considered on a case by case basis and ultimately, we will work with you to your satisfaction.
We highly recommend that you inspect your item upon delivery before accepting the item, if there is any damage then the item should be rejected. Please do not sign for the item, instead write down item damaged and ask the delivery driver to return the item to its sender. We also advise you take photos of any damage as evidence of damage will be required later when you report the damage.
If the item has been accepted and the item is damaged through delivery please ensure you contact us with photos of the damage as this will speed up the resolution.
Please use the contact us page or live chat to contact us for damaged items, damaged items should be reported within 14 days from delivery.